Refund Policy

This Refund Policy (“Policy”) governs the terms and conditions under which a refund of the sign-up fee may be issued in connection with the Ref erral Agreement executed between Keyferrals (“Company,” “we,” “us,” or “our”) and the participating agent or broker (“Agent” or “Broker”).

This Policy shall remain in effect for sixty (60) calendar days from the execution date of the applicable Referral Agreement (“Effective Period”).

By executing the Referral Agreement, the Agent/Broker acknowledges and agrees to be bound by the terms set forth herein.

The sign-up fee shall be refundable only under the specific and limited circumstances set forth below. No refunds shall be granted except as expressly provided in this Policy.

A refund may be requested if Keyferrals fails to provide any lead(s) to the Agent/Broker in accordance with the Referral Agreement during the Effective Period.

A refund may be requested if a lead assigned to the

Agent/Broker:

• Lacks primary exclusivity; and
• Has been shared by Keyferrals with another agent or broker within its network prior to or contemporaneously with the assignment.

A refund may be requested if the assigned lead demonstrates an unwillingness to engage in business activities for a continuous period of nine (9) months from the date of assignment.

A refund may be requested if, at the time of assignment, the lead is already under a valid and active contractual agreement with the Agent/Broker.

The burden of proof shall rest with the Agent/Broker to establish the existence and effective date of such prior contractual relationship.

A refund may be requested if the assigned lead remains non-responsive for a continuous period of ten (10) working days following reasonable and documented outreach efforts by the Agent/Broker.

“Non-responsive” shall mean failure to reply to commercially reasonable communication attempts via phone, text, or email.

If the Agent/Broker elects to receive leads outside their designated or preferred geographic location (including alternative ZIP codes or service areas), such leads:

• Shall be deemed accepted;
• Shall count toward the Agent’s monthly allocation; and
• Shall not qualify for refund or replacement on the basis of geographic preference.

If no leads are delivered:

The Agent/Broker must submit a written reminder to Keyferrals requesting fulfillment.

If Keyferrals fails to provide the lead(s) within thirty (30) days from receipt of the reminder, the Agent/Broker may submit a formal written refund request.

• For claims based on:
• Non-exclusivity
• Lead inactivity
• Pre-existing contractual relationship
• Non-responsiveness

The Agent/Broker must:

• Promptly notify Keyferrals in writing;
• Provide supporting documentation or evidence substantiating the claim; and
• Request replacement of the lead(s).

If Keyferrals does not replace the lead(s) within thirty (30) days from receipt of the written notice and supporting documentation, the Agent/Broker may submit a formal request for refund of the sign-up fee.

Replacement of a lead shall be the primary remedy. Refund shall be secondary and contingent upon failure to replace.

The Agent/Broker must provide written notice of any issue giving rise to replacement or refund eligibility within forty-eight (48) hours of accepting the referral.

Failure to provide notice within this 48-hour window shall result in:

• The lead being deemed accepted;
• A waiver of any right to replacement; and
• A waiver of any right to refund under this Policy.

Strict compliance with this reporting requirement is a condition precedent to any refund eligibility.

LIMITATIONS

• Refund eligibility applies solely to the sign-up fee.
• No refund shall be granted for subscription fees, service fees, marketing costs, or ancillary expenses unless expressly stated in the Referral Agreement.
• Keyferrals reserves the right to verify all claims and investigate alleged grounds for refund prior to issuing any determination.
• Submission of a refund request does not guarantee approval.

This Policy:
Becomes effective on the

• Effective Date of signing up with Keyferrals
• Supersedes all prior refund policies;
• May be modified by Keyferrals at its sole discretion.

Any modifications shall apply prospectively unless otherwise stated.

To submit a refund request or make inquiries regarding this Policy, contact:

Keyferrals
Call Us: 802 546 8628
Email: support@keyferrals.com