Privacy Policy

Current policy

Effective Date: 10 – September – 2025
Last Updated: 01 – August – 2026

KeyFerrals LLC
7901 4TH ST N STE 300, ST. Petersburg, FL 33702
Email: support@keyferrals.com
Phone: +1 (802) 546 8628
Website: keyferrals.com

INTERPRETATION AND DEFINITIONS

Interpretation

Words with capitalized initial letters have meanings defined in the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for you to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where "control" means the power to direct the management or policies of an entity, whether by ownership of voting securities, contract, or otherwise.
Company (referred to as either "the Company," "We," "Us," or "Our") refers to KeyFerrals LLC, 7901 4TH ST N STE 300, ST. Petersburg, FL 33702, United States.
Cookies are small files placed on your computer, mobile device, or other device by a website containing browsing data, preferences, and tracking information.
Country refers to Florida, United States.
Device means any device that can access the Service, including but not limited to a computer, laptop, desktop computer, cellphone, smartphone, tablet, or other portable device.
Personal Data means any information that relates to an identified or identifiable individual.
Service refers to the Website and all services, platforms, and features offered by KeyFerrals LLC.
Service Provider means any natural or legal person who processes data on behalf of the Company, including payment processors, hosting providers, analytics services, and customer support contractors.
Third-Party Social Media Service refers to any social network, website, or platform (such as Facebook, Google, LinkedIn, etc.) through which a user can log in or create an account to use the Service.
Usage Data refers to data collected automatically during the use of the Service.
Website refers to KeyFerrals LLC, accessible at www.Keyferrals.com.
You means the individual accessing or using the Service, or a company or other legal entity on behalf of which such individual is accessing or using the Service.

1. INTRODUCTION AND SCOPE

This Privacy Policy ("Policy") describes how KeyFerrals ("Company," "we," "us," "our," or "KeyFerrals") collects, uses, discloses, and otherwise processes personal information in connection with our website located at www.Keyferrals.com (the "Site") and the referral services we provide (collectively, the "Services"). This Policy applies to all individuals who interact with our Site or Services, including prospective clients, active clients, Partners (licensed professionals), and visitors to the Site.

We are committed to protecting your privacy and maintaining transparency regarding how your personal information is handled. Please read this Policy carefully. If you do not agree with our privacy practices, you should not use the Site or Services.

This Policy does not apply to the practices of Partners or third parties with whom we connect you. Those parties have their own privacy policies, and we are not responsible for their privacy practices. When you are referred to a Partner, that Partner's privacy policy will govern how they handle your information.

2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

When you interact with our Site or Services, you may provide us with the following information:

Contact Information: Your full name, phone number(s), email address, and mailing address.
Service Request Information: Details about the service you are seeking, including property information, project scope, budget, preferred timeline, location preferences, or any special requirements or preferences related to the type of service or professional you are seeking.
Account Information: Username, password, and other information used to create or maintain your account with us.
Payment Information: Billing address, payment method details, and transaction history. Payment card information is processed by third-party payment processors (PayPal, Stripe, Authorize.net) and is not stored on our servers.
Communications and Feedback: Records of your calls, voicemails, emails, text messages, SMS messages, chat messages, and other correspondence with our team or Partners. This includes feedback, complaints, disputes, and inquiries you submit to us.
Identity Verification Information: Government-issued ID, business license information, or other documentation we may request to verify your identity or professional credentials, particularly for Partner verification.
Professional Information: For Partners, information regarding your professional licenses, credentials, experience, service areas, and other details relevant to the referral matching process.
Social Media Account Information: If you log in or create an account through a Third-Party Social Media Service (such as Facebook, Google, LinkedIn), we receive your account information from that service, including your name, email address, profile picture, and any other information you have made public on that platform.

2.2 Information Collected Automatically

When you use our Site, we automatically collect certain technical and usage information through various technologies:

Device and Browser Information: The type of device you use (computer, laptop, cellphone, smartphone, tablet, or other portable device), your operating system, browser type and version, device identifiers, unique device IDs, and device settings.
IP Address and Location Data: Your Internet Protocol (IP) address, which may be used to determine your general geographic location (city, state, country level), but does not identify your precise physical location.
Usage Data: How you interact with the Site, including the pages you visit, the links you click, the searches you perform, the time and date of your activities, the duration of your visits, referral sources (how you arrived at the Site), buttons clicked, forms completed, and error pages encountered.
Cookies and Similar Technologies: We use cookies, web beacons, pixels, scripts, and similar tracking technologies to collect usage data, remember your preferences, and analyze Site performance. This information may be stored on your device and transmitted to our servers.
Session and Persistent Cookies: We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired) to maintain your login status, remember preferences, and track usage patterns.
Call Recording Data: If you speak with our team by phone, we may record the call for quality assurance, training, and dispute-resolution purposes where permitted by applicable law. Recorded calls may contain personal information discussed during the conversation.

2.3 Information from Third Parties

We may receive personal information about you from:

Partners: When a Partner provides feedback or updates regarding a referral or your interaction with them.
Payment Processors: Information related to payment transactions, fraud prevention, and billing disputes.
Third-Party Service Providers: Hosting providers, analytics platforms, communication vendors, and customer support contractors who process data on our behalf.
Public Records: In limited cases, we may supplement information with publicly available data for verification or compliance purposes.
Social Media Platforms: When you log in via a Third-Party Social Media Service, that platform provides us with account information and profile data.

3. HOW AND WHY WE USE INFORMATION

3.1 Service Delivery and Operations

To match you with an appropriate Partner based on your stated preferences, service area, budget, and requirements.
To facilitate the referral process and enable communication between you and our Partners.
To manage your account, process your payments, and maintain records of your transactions and interactions with us.
To send you service-related communications, including referral notifications, account updates, status updates regarding your referrals, and responses to your inquiries.
To provide customer support and troubleshoot technical issues with the Site or Services.
To comply with obligations under your Referral Agreement and enforce the terms of that Agreement.

3.2 Marketing and Communications

To send you promotional emails, text messages, or other communications about our Services, new features, offers, or events (you may opt out of promotional communications at any time).
To conduct surveys, gather feedback, and conduct market research to improve our Services.
To analyze and improve the effectiveness of our marketing and advertising campaigns.

3.3 Site Improvement and Analytics

To understand how users interact with our Site and Services so we can improve functionality, user experience, and content.
To identify and fix technical issues, bugs, and performance problems.
To analyze usage trends and patterns to enhance our Services and develop new features.
To conduct analytics and generate reports regarding Site traffic, user behavior, and service utilization.

3.4 Legal and Compliance

To comply with applicable laws, regulations, court orders, subpoenas, and other legal obligations.
To protect the legal rights, property, and safety of the Company, our Partners, our clients, and the public.
To investigate, prevent, and address fraud, abuse, misconduct, or violation of our terms and policies.
To defend against legal claims and disputes.
To maintain records necessary for tax, financial reporting, and audit purposes.

3.5 Dispute Resolution and Enforcement

To investigate and resolve disputes, complaints, chargebacks, or claims between you and us or between you and a Partner.
To enforce our Terms and Conditions, Refund Policy, and Referral Agreements.
To document communications and interactions relevant to disputes or investigations.

4. HOW WE SHARE YOUR INFORMATION

4.1 Sharing with Partners

When you request referral services or when we provide your information to a Partner to facilitate a referral, the Partner receives your contact information and details about the service you are seeking. This is necessary to enable the Partner to contact you and provide the services you have requested. The Partner's use of your information is governed by their own privacy policy and applicable laws.

4.2 Service Providers and Vendors

We use third-party vendors and service providers to help us operate the Site and deliver our Services. These providers include:

Payment Processors: PayPal, Stripe, Authorize.net, and other companies that process credit card payments and handle billing.
Hosting and Cloud Providers: Companies that host our Site and store our data.
Analytics Providers: Google Analytics and other companies that help us understand how users interact with the Site.
Communication Providers: Companies that help us send emails, SMS messages, and other communications.
Customer Support Platforms: Third-party tools used to manage customer inquiries and support tickets.

All service providers are contractually obligated to maintain the confidentiality of your information, use it only for the purposes we specify, and implement reasonable security measures to protect it.

4.3 Legal Requirements and Compliance

We may disclose personal information where required or permitted by law, including:

In response to a subpoena, court order, or other legal process.
When we believe disclosure is necessary to protect the safety, property, or rights of the Company, our Partners, our clients, or others.
To comply with applicable laws, regulations, or industry standards.
To report suspected illegal activity to law enforcement.
To enforce our agreements and policies.

4.4 Business Transactions

If we are involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Behavioral Remarketing and Advertising

We may use remarketing and behavioral advertising services, including:

Google Ads Remarketing: We may use Google Ads to show you relevant advertisements on Google and partner websites based on your prior browsing activity on our Site.
Facebook Ads: We may use Facebook Ads and similar services to display targeted advertisements to you on Facebook, Instagram, and other platforms based on your interests and prior interactions with our Site.
Other Advertising Networks: We may work with other ad networks and platforms to deliver targeted advertising based on your browsing history and interests.

You can opt out of these services through your ad preferences in Google, Facebook, or other platforms, or by visiting the Digital Advertising Alliance opt-out page at www.aboutads.info/choices.

4.6 Aggregate and De-Identified Information

We may share aggregate, anonymous, or de-identified information that does not identify you with third parties for marketing, analytics, research, and other purposes. De-identified information is information that has been stripped of identifying details so it cannot be linked back to you.

4.7 SMS Information Restrictions

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service providers, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4.8 With Your Consent

We may share your information for other purposes with your explicit consent or at your request.

4.9 No Sale of Personal Information

We do not sell, rent, or lease your personal information to unrelated third parties for their own independent marketing or commercial purposes, and we do not intend to do so in the future.

5. COOKIES, TRACKING TECHNOLOGIES, AND ANALYTICS

5.1 How We Use Cookies

Our Site uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and collect usage data. Cookies are small files stored on your device that contain information about your interactions with the Site.

Types of cookies we use include:

Essential Cookies: Necessary for the Site to function, including session management, security, and account authentication.
Preference Cookies: Remember your settings, language choices, and other preferences so you don't have to re-enter them.
Analytics Cookies: Collect information about how you use the Site so we can improve functionality and user experience.
Marketing/Tracking Cookies: Track your behavior across our Site and potentially across other websites to help us understand your interests and deliver targeted content.

5.2 Session and Persistent Cookies

Session Cookies: Expire when you close your browser and are used to maintain your login status and track your activity during a single visit.
Persistent Cookies: Remain on your device until they are deleted or expire (which may be days, months, or years in the future) and are used to remember your preferences and track long-term usage patterns.

5.3 Third-Party Cookies and Tools

We may allow third-party service providers, including Google Analytics, Facebook Pixel, and other marketing and analytics platforms, to place cookies on your device and collect information about your use of the Site. These third parties have their own privacy policies, and we are not responsible for their practices.

For more information about Google's privacy practices, visit: https://policies.google.com/privacy

5.4 Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being placed. If you disable cookies, some features of the Site may not function properly. You can also opt out of certain third-party tracking by visiting:

Network Advertising Initiative (NAI) opt-out page: https://optout.networkadvertising.org/
Digital Advertising Alliance (DAA) opt-out tool: https://www.aboutads.info/choices

5.5 Do Not Track Signals

Some browsers include a "Do Not Track" feature. Because there is no industry standard for recognizing Do Not Track signals, we do not currently respond to Do Not Track browser signals. However, you can use other tools to control the collection and use of data as described in this section.

6. EMAIL MARKETING

6.1 Email Communications

We may use your Personal Data to send newsletters, promotional emails, and marketing communications about our Services, new features, special offers, webinars, or events.

6.2 Opt-Out of Email Marketing

You can opt out of receiving promotional and marketing emails at any time by:

Clicking the "Unsubscribe" link included at the bottom of any promotional email;
Replying to a promotional email with "UNSUBSCRIBE";
Contacting us at support@keyferrals.com and requesting to be removed from promotional email lists;
Updating your email preferences in your account settings on the Site.

Opt-out requests are processed within five (5) business days.

6.3 Service Communications

Even if you opt out of promotional emails, you will continue to receive service-related communications, including account updates, referral notifications, responses to your inquiries, and important notices regarding your account or Services.

7. PAYMENTS

7.1 Third-Party Payment Processors

We use third-party payment processors to handle payment processing, including:

PayPal: For accepting PayPal and credit card payments.
Stripe: For processing credit card and payment transactions.
Authorize.net: For secure payment processing and billing.

7.2 Payment Card Information

We do not directly store, process, or retain your full payment card information. All payment card data is processed by third-party payment processors in compliance with Payment Card Industry Data Security Standard (PCI DSS) requirements. Your payment information is handled securely by these processors, and we only receive confirmation of successful payment.

7.3 Billing Information

We retain billing information (billing address, invoice history, transaction records) for accounting, tax, and financial reporting purposes, typically for a minimum of seven (7) years.

8. DATA RETENTION

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, tax, and accounting obligations. Retention periods vary depending on the type of information and the purpose:

Account Information: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations and resolve disputes.
Transaction Records: Retained in accordance with tax and financial reporting requirements, typically for at least seven (7) years.
Communications: Retained as necessary to document disputes, service issues, or compliance matters.
Marketing Information: Retained until you opt out or as long as we have an active business relationship with you.
Analytics Data: Retained in aggregated form indefinitely; individual-level data is typically deleted after 12-24 months unless longer retention is necessary for a specific purpose.
Usage Data: Retained for security, fraud prevention, and analytics purposes for 12-24 months.

When personal information is no longer needed, we securely delete or de-identify it unless we are required by law to retain it.

9. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data in transit and at rest using SSL/TLS protocols and similar technologies.
Restricted access to personal information on a need-to-know basis.
Regular security assessments, vulnerability scans, and penetration testing.
Employee training on data protection and privacy best practices.
Incident response procedures to address potential data breaches.
Secure authentication methods for account access.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You use the Site and Services at your own risk, and you are responsible for maintaining the confidentiality of your account credentials.

10. YOUR RIGHTS AND CHOICES

10.1 Access and Portability

You may have the right to request access to the personal information we hold about you and, in some cases, to receive a copy of that information in a portable, machine-readable format.

10.2 Correction and Deletion

You may have the right to request that we correct inaccurate or incomplete information, or to request deletion of your personal information (subject to legal obligations and the exceptions described below).

You can access and update your information by:

Logging into your account and modifying your profile settings;
Contacting us at support@keyferrals.com with a request to update or correct specific information.

10.3 Opt-Out of Marketing

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at support@keyferrals.com. You will continue to receive service-related communications even if you opt out of marketing communications.

10.4 Restrictions on Processing

In some jurisdictions, you may have the right to restrict how we process your information, particularly in cases where the accuracy of the information is disputed or where processing is not necessary.

10.5 Cookie and Tracking Opt-Out

As described in Section 5, you can control cookies and tracking through your browser settings and by using third-party opt-out tools.

10.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at support@keyferrals.com with a clear description of your request. We will respond within thirty (30) days, or as otherwise required by applicable law. We may request additional information to verify your identity before fulfilling your request. Note that some requests may not be fully accommodated due to legal obligations, contract requirements, or legitimate business purposes.

11. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You can request what personal information we collect, use, share, and sell.
Right to Delete: You can request deletion of personal information we have collected from you.
Right to Opt-Out: You can opt out of the sale or sharing of your personal information.
Right to Correct: You can request that we correct inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, submit a request to support@keyferrals.com with "California Privacy Request" in the subject line. We will verify your identity and respond within forty-five (45) days.

12. EUROPEAN PRIVACY RIGHTS (GDPR)

If you are located in the European Union, United Kingdom, or other jurisdictions subject to the General Data Protection Regulation (GDPR), you have the following rights:

Legal Basis for Processing: We only process your personal information where we have a legal basis to do so, such as your consent, contract performance, legal obligation, or legitimate interests.
Rights: You have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent.
Data Protection Officer: For inquiries regarding GDPR compliance, contact support@keyferrals.com.
Supervisory Authority: You have the right to file a complaint with your local data protection authority.

13. CHILDREN'S PRIVACY

Our Site and Services are not directed to, and we do not knowingly collect personal information from, individuals under the age of eighteen (18). If we become aware that we have collected personal information from a minor, we will promptly delete such information. If you believe we have collected information from a minor, please contact us immediately at support@keyferrals.com.

14. THIRD-PARTY LINKS AND SERVICES

Our Site may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices or content.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services before providing your information.

15. INTERNATIONAL TRANSFERS

If you are located outside the United States, please note that your personal information may be transferred to, stored in, and processed in the United States or other countries. These countries may have data protection laws that are different from your country of residence. By using our Site and Services, you consent to the transfer of your information to countries outside your country of residence, which may not have the same data protection laws.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site and Services after changes take effect constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

17. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

By Email: support@keyferrals.com
By Phone: +1 (802) 546 8628
By Mail: KeyFerrals LLC, 7901 4TH ST N STE 300, ST. Petersburg, FL 33702

We will respond to inquiries within thirty (30) business days.